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Terms of Service

Last updated: March 04, 2025

1. Acceptance of Terms

Welcome to ConvertHub. By accessing or using our file conversion service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Service Description

ConvertHub provides an online file conversion service that allows users to convert various file formats. Our service includes but is not limited to:

  • Conversion between document formats
  • Image format conversion
  • Audio file conversion
  • Video format conversion
  • Temporary storage of uploaded and converted files

3. User Accounts and Subscriptions

Free vs. Paid Services

  • Free users: Limited to standard conversion options with files stored for 24 hours.
  • Paid subscribers: Access to premium features, larger file sizes, and extended file storage until manual deletion.

Subscription plans are billed on a recurring basis. You can cancel your subscription at any time, but no refunds will be provided for the current billing period. We reserve the right to change subscription fees with 30 days' notice.

4. Refunds Policy

Refund Eligibility and Process

Our refund policy is designed to be fair and transparent:

4.1 Subscription Refunds

  • Recurring Payments: We do not provide refunds for subsequent billing cycles after the initial period.
  • Subscription Cancellation: You may cancel your subscription at any time, but you will continue to have access to premium features until the end of your current billing period.
  • Unused Time: No partial refunds will be issued for unused time on your subscription.

4.2 Pay-As-You-Go Credit Refunds

  • Unused Credits: Credits purchased under our pay-as-you-go plan are non-refundable once purchased.
  • Failed Conversions: If a conversion fails due to technical issues on our end, the credits used will be automatically refunded to your account.
  • Credit Expiration: Purchased credits never expire.

4.3 Exceptions and Special Circumstances

  • Service Outages: Extended service outages (more than 24 hours) may qualify for partial refunds or service credits at our discretion.
  • Accidental Purchases: Duplicate or accidental purchases may be eligible for refund if reported within 48 hours.
  • Account Termination: If we terminate your account for violations of our terms, no refunds will be provided.

4.4 How to Request a Refund

To request a refund, please contact our support team at [email protected] with your account details and reason for the refund request. All refund requests will be reviewed within 5 business days.

Approved refunds will be processed using the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

5. File Storage and Retention

We provide temporary storage for your files as follows:

  • Free users: Your uploaded and converted files are automatically deleted after 24 hours.
  • Paid users: Your files remain stored until you manually delete them from your account or terminate your subscription.
  • Upon termination of a paid account, all files will be permanently deleted within 7 days.

We use CloudFlare R2 for secure file storage. While we implement reasonable security measures, you are responsible for maintaining backup copies of your important files.

6. Acceptable Use and Content Restrictions

Prohibited Content and Actions

You may not use our service to upload, process, or distribute:

  • Illegal content: Including but not limited to copyright-infringing materials, child exploitation material, or content that violates any applicable laws.
  • Malicious files: Including viruses, malware, spyware, or any files designed to damage or gain unauthorized access to our systems or other users' systems.
  • Sensitive personal data: Including government-issued IDs, financial information, or health records of individuals other than yourself, unless you have explicit permission.
  • Abusive content: Including content that promotes hatred, discrimination, or violence against any person or group.

We reserve the right to terminate service to any user violating these content restrictions and to report illegal activities to relevant authorities.

7. Intellectual Property Rights

You retain all ownership rights to your original files. By uploading files to our service, you:

  • Grant us a limited license to store, process, and convert your files solely for the purpose of providing our service to you.
  • Warrant that you have the legal right to upload and convert the files.
  • Understand that this license terminates when your files are deleted from our systems.

All aspects of the ConvertHub service, including software, design, and trademarks, remain the property of ConvertHub and are protected by intellectual property laws.

8. Conversion Quality and Limitations

While we strive to provide high-quality file conversions, please note:

  • Not all features of a source file format may be preserved in the conversion process.
  • Complex formatting, embedded objects, scripts, or interactive elements may not convert accurately.
  • The quality of conversions depends on the original file quality and the compatibility between formats.
  • Maximum file size limits apply based on your subscription level.
  • Certain file types may have specific limitations based on technical constraints.

We recommend reviewing converted files for accuracy and completeness, especially for important documents.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that our service will be uninterrupted, error-free, or completely secure, or that any file conversions will meet your specific requirements or expectations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONVERTHUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your use or inability to use the service
  • Any changes to the service
  • Unauthorized access to or alteration of your files
  • Statements or conduct of any third party on the service
  • Loss of data or corruption of files

Our total liability for any claims under these terms shall not exceed the amount you paid us to use the service during the past 12 months (or $10 if you have not paid us).

11. Service Changes and Termination

We may:

  • Modify, suspend, or discontinue any part of our service at any time.
  • Impose limits on certain features or restrict access to parts of the service.
  • Terminate or suspend your access to the service immediately for violations of these terms.

Upon termination, your right to use the service will immediately cease, and we may delete your files and account information.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of EU, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or your use of the service shall first be resolved through informal negotiation. If that fails, disputes will be resolved through binding arbitration rather than court action, except for small claims court actions or intellectual property litigation.

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify users of significant changes via email or through notices on our website. Your continued use of the service after such changes constitutes your acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected]