Privacy Policy
Last updated: March 04, 2025
Introduction
At ConvertHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file conversion service. Please read this privacy policy carefully. By using our service, you consent to the practices described in this policy.
Information We Collect
To provide our file conversion services, we collect the following information:
- Files you upload for conversion
- Information about the files (name, size, format)
- Your email address (if you provide it for notifications)
- Payment information (for paid subscriptions)
- Usage information and analytics data
How We Handle Your Files
File Storage Period
- Free users: Your converted files are stored for 24 hours after conversion, then permanently deleted.
- Paid users: Your files are stored until you manually delete them from your account.
We use CloudFlare R2 (a secure cloud storage service) to store your files. All uploaded and converted files are transferred and stored with encryption to help protect your data. We do not access or view the content of your files except in limited circumstances where it's necessary to provide support or troubleshoot issues.
Third-Party Services
We use the following third-party services to operate our platform:
- CloudFlare: For content delivery, DDoS protection, and file storage (R2). CloudFlare Privacy Policy.
- Sendgrid: For sending email notifications about your file conversions. Twilio/Sendgrid Privacy Policy.
- Stripe: For secure payment processing. We do not store your full credit card details on our servers. Stripe Privacy Policy.
These third-party services have their own privacy policies governing how they use your information. We recommend reviewing their privacy policies to understand how they handle your data.
Privacy Considerations for File Conversion
Important File Privacy Considerations
- Sensitive Information: We recommend not uploading files containing highly sensitive personal data (such as financial records, medical information, or governmental IDs) unless absolutely necessary.
- File Content: Our automated systems process your files for conversion, but we do not manually review or analyze the content of your files.
- Metadata: Be aware that files often contain metadata (like creation date, device information, or location data) that may remain in the converted file.
- Permanent Deletion: When files are deleted from our system, they are permanently removed and cannot be recovered. Make sure to download your converted files within the applicable storage period.
Data Security
We implement appropriate security measures to protect your personal information and uploaded files:
- Encryption during file transfer (TLS/SSL)
- Secure storage of files at rest
- Limited access to file storage systems
- Regular security audits and updates
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your information
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information in the "Contact Us" section below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]